HTC Offers Explanation For Lack Of ICS Update On HTC Desire HD

HTC desire HD is one of the premier and best selling smart phones from the wide range of phones HTC have launched. However, after initially promising to upgrade this amazing smart phone with the latest ICS update, HTC recently pulled the plug on the device and have announced that the users of the phone would not be seeing the update. However, this is still possible if you are on a rooted device as you can flash a custom ROM, however, a lack of official update is extremely frustrating. This is not the first time that a company has seemingly pulled support from one of its older devices focusing only on newer hardware. A similar controversy was also erupted when HTC decided not to update HTC Desire.

This decision from HTC caused a massive uproar in the entire of Tech community and a petition was signed by the developers asking HTC for explanations and updates, HTC to their credit have released a statement via their blog which attempts to answer the questions put forth to them, but does not really satisfy or bring any good news to the users. HTC said:

We’ve heard your feedback on our decision not to update the HTC Desire HD to Android 4.0. We completely understand that this is a controversial decision.

For more background, due to how storage on the HTC Desire HD is partitioned – and the larger size of Android 4.0 – it would require re-partitioning device storage and overwriting user data in order to install this update. While technically advanced users might find this solution acceptable, the majority of customers would not. We also considered ways to reduce the overall size of the software package, but this would impact features and functionality that customers are currently using. Even after installing the update, there were other technical limitations which we felt negatively impacted the user experience.

We believe an update should always improve the user experience and carefully evaluate each update based on this criteria. While we are very aware of the disappointment from this decision, we believe the impact to user experience was too great. We recognize this is a change from our previous statement and for that we’re truly sorry.”

For a rather new device, barely two years old this move definitely is a heartbreaking one for the Desire HD users. However, if you are a little adventurous with your device there are a few stock custom ROMs running CM9 that would bring the goodness of ICS to your device.

Do share your views regarding this response from HTC in the section below.

Via: Technobuffalo

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