In a price sensitive and rather cautious market like India, it is those deny tiny bits of details that always make a difference. While you definitely need a great product, robust marketing strategy and a good trusted name in the market as ingredients for a good product launch, it is always the company that is willing to go that extra mile for its customers that usually ends up being called the Man of the Match. The likes of Nokia and Samsung have built a massive amount of cult following and trust in the Indian market with their after sales services and looks like a few others are taking a leaf out of their booklet. Motorola being one of them.
Motorola has announced the Moto Xpress in India, which is the first door to door service for its customers. The service went live in Delhi, Noida and Gurgaon and is expected to expand to other cities soon. In case you have an issue with your Motorola smartphone, you can schedule an appointment with the Motorola Expert who will visit your house for a fee of Rs 199.
Motorola says that if your phone is suffering from any glitches in the software, it would be fixed right on the spot, while if there is any hardware issue, it would take up to five days for the phone to be fixed and will be delivered to you by the Motorola service man. You simply need to book an appointment by calling at: 011-41717124
In India, our customer satisfaction score is over 85 percent and with our latest initiative we aim to continue enhancing our after sale services. Our other customer care initiatives will continue to operate as is.
We feel that such a move shall encourage other brands too to take their after sales services a little more seriously and would be a win-win situation for the consumers as they will be able to reliably pick up smartphones without worrying about the service support.