Every day a new Chinese technology brand launches its products in India with new price proposition, features and looks. But how many of us think about their after-sales services? Indian mobile user base is increasing day by day and touched 103.5cr according to September report of TRAI. In such a scenario, one often wonders which brand should one prefer to avoid any hassles post purchase.
While smartphone sale is increasing gradually, very few brands think of a customer satisfactory journey. In the process of attaining customer satisfaction, we feel brands also need to work on opening more service centres with quick response time and advanced and fast repair procedures.
Earlier, we have seen many cases where people abandoned the brand just because of poor after sale services. The litmus test of brands these days lie not just in providing more service centres but also giving the best quality of repair.
When we think of a brand known for its after-sales services ‘Apple’ strikes our mind. The primary reason for this positive brand recall lies in their quick turn around time. Another brand out of the lot that believes in a long term relation with the consumer is itel mobile. They have 100 days swap/replacement policy. However, brands like Zopo mobile also have the policy of exchanging the phone in 365 days. The penetration of Zopo is very less as compare to other brands like itel Mobile.
Brands like Gionee, Oppo, Vivo, OnePlus, etc. work on the multi-brand service store model and don’t have the independent service centre where the core value of the itel mobile revolves around giving the innovative hi-tech products to masses along with satisfactory after sale services. There are certain preconditions, however, which are to be quick in mind to avail these services:
- Certified defective handsets that are complying with warranty conditions gets swapped with similar units within 100 days of purchase.
- Swap units will be same or similar spec model.
- Cosmetic of exchange units might be similar if not better than an earlier unit.
- Beyond 100 days, the standard repair warranty terms would be applicable
Apart from this, the company has more than 1000 service centres across the globe. They even have different brand name Carlcare Service Centre to ensure the customers don’t have to run from pillar to post. This kind of service eventually leaves a lasting impression and echoes the values that itel stands for and shows how serious they are about consumer needs.
The Error 53 was in news last week where several users were getting their devices bricked because they had gotten parts of the phone repaired from an unauthorized Apple service center. Apple claimed that it was to ensure that it protected the devices as well as the data of its users so that they would not get their devices repaired from people who could potentially damage it. Apple does not issue the pairing tool, which is a must when a component is replaced to rest of the hardware and that was causing for the phone to die out.
Last week, Apple iPhone users were taken aback, when reports started to surface that a mystery bug is causing iPhones to die all of a sudden. The Error in question was Error 53 and it spread fears across the iPhone community that randomly any phone could get affected and knock itself off. However, truth cannot be further away from the same as the Error will affect only a very small percentage of iPhone users. So what exactly is the mystery error and who is vulnerable to it?
We recently wrote about how sweet is the iOS 9.3 update, which brings features like Night Shift Mode and Lock to the Notes app. The update in itself was a bit of a surprise as it dropped on to us, like a bomb with absolutely nobody expecting it. Nevertheless, the update allows Apple’s developers or those who are registered under the Developer program to get their apps ready and running after testing it under iOS 9.3 and see if they have anything interesting to contribute back.
Apple has been letting those interested test out their new iOS releases well before they are made public in an interesting Beta Program. The latest advantage of having enrolled yourself into the Beta program is that you can enjoy iOS 9.3 update, which is perhaps the most feature-filled update on iOS 9 so far. Phil Schiller tweeted out saying that iOS 9.3 has been seeded out to those who are a part of the Beta testing circle which primarily includes the developers and it has some terrific new features.
Microsoft has been making apps for platforms other than Windows for a while now. Remember the excitement around the users when the Office was released for Macs, which prompted Steve jobs and Bill Gates to come face to face? Looks like not a lot has changed and Microsoft is very much, still interested in developing apps for Apple owned ecosystems. It’s been happening for OSX and iOS and yet again, yesterday, Microsoft announced an app that it has developed for iOS. The application is called Selfie and will be available to those with an iPhone, iPod Touch or an iPad.
If you are looking to pick up an iPhone with Touch ID or just need a phone that is slightly diminutive in size but works well and has a strong backing of the ecosystem, then the iPhone 5s is a great choice, even after two years of its release. The device is still good for a secondary phone and works as a great entry gateway into the world of Apple. We may have gone from iPhone 5s to iPhone 6 to iPhone 6s, but the reality is that out of the three devices, the iPhone 5s design has perhaps been perhaps the most appreciated one since the days of the iPhone 4s.
Apple has recently announced a smart battery case, which is basically a power jacket that we have seen the likes of Mophie make in the past. The case basically doubles up as a silicon case and a battery juicer. However, the case has come in for a severe criticism thanks to a rather ugly design, very uncharacteristic of Apple. While we can see the utility of the case and why Apple chose to do it, especially given that going forward, it would save Apple some criticism of including a smaller battery in their quest to make iPhone thinner by the year.
Take it as first steps or signs of how seriously Apple is taking the accessories market, or just a plain simple admission that they screwed up with te battery life, but Apple has released a power jacket for the iPhone 6 and iPhone 6s. Another way of looking at the move is that, perhaps, Apple would now get away by making the next generation of iPhones
A new report has surfaced which has linked that Samsung could be rewarded with a contract to manufacture the displays of iPhones starting in 2018. The report is more of a rumor right now and there has been no concrete suggestion in any way to confirm that this is indeed happening or going through. While it may sound a little farfetched that Samsung and Apple would work together, that is not really the case. While Samsung Mobile and Apple continue their legal battle, Samsung Electronics has definitely buried the hatchet with Apple as they worked together on manufacturing the A9 chip. Samsung in the past has also supplied the OLED panel on the Apple Watch as well as LED panels for the iPads. Samsung has also provided panels for Macbooks.
Apple has worked with LG and Sharp for the supply of LCD panel for the iPhones in the past and it is rumored that in 2018, the competition will be between Samsung, LG and Huawei for being the manufacturer of the display. If Apple keeps up with the current naming convention of the iPhones, you can expect the upcoming iPhone in 2018 to be the iPhone 8. The entire report makes even more sense as there have been reports citing that Apple has been considering ditching LCD panels for an AMOLED display and who better than Samsung to do that.