Every day a new Chinese technology brand launches its products in India with new price proposition, features and looks. But how many of us think about their after-sales services? Indian mobile user base is increasing day by day and touched 103.5cr according to September report of TRAI. In such a scenario, one often wonders which brand should one prefer to avoid any hassles post purchase.
While smartphone sale is increasing gradually, very few brands think of a customer satisfactory journey. In the process of attaining customer satisfaction, we feel brands also need to work on opening more service centres with quick response time and advanced and fast repair procedures.
Earlier, we have seen many cases where people abandoned the brand just because of poor after sale services. The litmus test of brands these days lie not just in providing more service centres but also giving the best quality of repair.
When we think of a brand known for its after-sales services ‘Apple’ strikes our mind. The primary reason for this positive brand recall lies in their quick turn around time. Another brand out of the lot that believes in a long term relation with the consumer is itel mobile. They have 100 days swap/replacement policy. However, brands like Zopo mobile also have the policy of exchanging the phone in 365 days. The penetration of Zopo is very less as compare to other brands like itel Mobile.
Brands like Gionee, Oppo, Vivo, OnePlus, etc. work on the multi-brand service store model and don’t have the independent service centre where the core value of the itel mobile revolves around giving the innovative hi-tech products to masses along with satisfactory after sale services. There are certain preconditions, however, which are to be quick in mind to avail these services:
- Certified defective handsets that are complying with warranty conditions gets swapped with similar units within 100 days of purchase.
- Swap units will be same or similar spec model.
- Cosmetic of exchange units might be similar if not better than an earlier unit.
- Beyond 100 days, the standard repair warranty terms would be applicable
Apart from this, the company has more than 1000 service centres across the globe. They even have different brand name Carlcare Service Centre to ensure the customers don’t have to run from pillar to post. This kind of service eventually leaves a lasting impression and echoes the values that itel stands for and shows how serious they are about consumer needs.
OnePlus is expected to announce the OnePlus 3 in the coming month. We have already seen that OnePlus has shared in a mailer that they would begin selling their Virtual Reality headsets once again globally so that users can purchase the same and enjoy the full VR launch that promises to take them to virtual space in order to announce their latest flagship device. The OnePlus 2 was announced via a VR launch last time around and received very mixed reactions.
Just like the OnePlus One, OnePlus announced the OnePlus 2 in two different variants. It was announced that the phone would come in a 64 GB variant with 4 GB of RAM and 16 GB variant with 3 GB of RAM. The 64 GB variant was obviously priced higher and was announced to be available immediately with an invite, while the 16 GB version of the phone was held back for a launch later in 2015. This did not materialize and it is only now that the 16 GB variant has gone on sale.
OnePlus is celebrating two years since they first announced the OnePlus One, which was the original flagship killer. The phone kind of pushed OnePlus into the mainstream market and bought it a ton of recognition and fame. While the OnePlus One was a runaway success, the successor, OnePlus Two was a let down in a way. And this prompted them to launch another device in the form of OnePlus X. The OnePlus X in a way was the first step into the unknown for OnePlus as the phone came in a new build with a glass and sandwich build. Initially, it was announced in onyx and ceramic versions, but now the OnePlus X is available in a new champagne white variant.
We are pretty much done with all the major smartphone launches this year. The year to look forward to now is 2016, when the next set of flagships will be revealed. While we are all set to drown in the Christmas theme for a good while now, there are several mobile OEMs that are busy printing out the CAD files for the renders of the next smartphones.
The work must be frantic, because as early as January next year, usually with the CES the first set of flagships start to appear.
Yes, the title may surprise you a little bit, but that is exactly what is happening. Continuing to find ways to surprise you, OnePlus has partnered with the well-known cab service in India, Ola Cabs which will deliver your OnePlus X, within flat 15 minutes if your order the device from their app. Worth noting is that unlike all the time with OnePlus devices,
OnePlus was pretty vocal about their failure when it came to the OnePlus Two. The phone has been plagued with several software as well as hardware issues along with the long-standing issue with the availability of the phone thanks to the invite system. In order to cater to that and to enter a new market, which is that of smaller smartphones, OnePlus has been teasing everyone with a new smartphone that would be taking their smartphone lineup forward.
It would be incorrect to say that the new phone is expected to do a repair job on the OnePlus Two as it was pretty clear from OnePlus that 2016 will see two new devices from them. The second device is expected to be called the OnePlus X or the OnePlus Mini and would be unveiled to the media on October 29th. The news was confirmed on the social media channel of OnePlus. The launch event is set to take place at several locations, including New Delhi, New York, San Fransico, London, Beijing, and Jakarta.
In terms of the specifications, the phone is expected to come with a 5 inch Full HD display powered by either Snapdragon 801 SoC or Helio X10. In terms of memory, the phone is expected to come with 2 GB of RAM and 32 GB internal memory with support for Micro SD card. It is also expected to come with IP 67 rating and finger print scanner. The camera is expected to be a combination of 13 MP on the back and 5 MP on the front. The OnePlus X is expected to be priced below the $250 mark.
The OnePlus Two was announced last month in the middle of a lot of hype, so much hype that it probably was detrimental to the overall product due to the expectations it set. While we have not really played with the phone for a very long period, but our initial impression is that the OnePlus Two is an overall a real solid hardware experience hampered by a sub standard and poorly implemented software. Unlike its predecessor, the OnePlus One where the OS was done by the team from CyanogenMod, OnePlus themselves are handling the software thanks to an in house team.
This is why a large portion of blame for the software problems that are being faced are on the head of OnePlus’ team. To solve this out, OnePlus has rolled out the first major update to their OxygenOS 2.0 taking it to version OxygenOS 2.1.0. The update is available as an OTA to a small section of users for now and is expected to be rolled out to all the users by Tuesday, that is today.
The update fixes a lot of bugs including enabling the manual mode in the camera, RAW image support for third party camera apps, a new color balancer to adjust the color tone and scheme as well as improved some lag issues that were persistent in the experience while switching the toggles. The entire set of changes that OnePlus has brought includes:
Here are some highlights:
We’ve added manual mode for all you photography enthusiasts. Hope this will give you more control for capturing that perfect moment.
Raw support is now enabled for 3rd party camera apps that support this format
There’s a new color balance slider in Display for adjusting the color tone of your screen. You can now go warmer or cooler as you please.
Added Exchange support.
We fixed some issues that were causing problems with popular 3rd party apps.
Telephony service improvements so you no longer get the lag when you turn on/off airplane mode.
You can find all the more information about the update right here, on OnePlus forums.
The biggest problem with buying a phone online is the fact that you do not get to experience the product before you take a plunge into buying the device out. This is a serious issue when the phone is new and not a lot of people own it, as a result the handsets to try your hands on and check for things like, how does it feel in the hand, how well does it fit etc are neglected and you are basically making either an informed choice based on someone else’s opinion or you are simply shooting the bow in the dark hoping it hits the bull’s eye.
OnePlus as a brand is online exclusive and is battling precisely the above pain point. While the same is not much issue say in the likes of US or UK, in India in hand experience makes a lot of difference. This is why OnePlus is partnering with Airtel to showcase the new device, OnePlus Two at their 4G stores in Delhi, Mumbai and Bangalore. Airtel has promised that they will bring the experience to other cities with 4G coverage and brand stores too. It is worth mentioning that if you like the experience you will have to pick up the device after claiming an invite from Amazon. The device will not be on sale at any of the Airtel stores but only there as things to experience.
However, Airtel has promised that there will be some sort of contests or activities at the store using which people will be able to secure the invites which is good news. The device is already on sale at Amazon for a price of Rs 24,999 for the 64 GB variant and Rs 22,999 for the 16 GB variant.
OnePlus 2 became realistically the first device to ship with a USB Type-C port. The new standard was adopted across the line of devices including mobiles, tablets and laptops recently in order to bring some sort of standardization across the devices as well as get done away with the limitations of the currently used USB and Micro USB ports that are direction specific. If you have used Apple’s lightening connector you will understand the importance of a connector that works in either direction as it really takes a major hassle off your head.
However, with a new standard will come its own shares of challenges, most notable one being adaptability due to lack of enough units. As a result, it may take longer for a new standard to really become a widespread practice. To battle these issues, OnePlus while offering the cable in the box, will also separately sell its USB Type C cable for $5. This is perhaps the cheapest price of the USB Type C that we have come across since the launch of the standard.
While Micro USB and Mini USB cables are even cheaper, $5 seems to be a good price for a standard that is just new. Add to the fact that soon, you would you be able to charge your Laptop, Phone and Tablet with the same cable, you feel the price is definitely worth paying.