Every day a new Chinese technology brand launches its products in India with new price proposition, features and looks. But how many of us think about their after-sales services? Indian mobile user base is increasing day by day and touched 103.5cr according to September report of TRAI. In such a scenario, one often wonders which brand should one prefer to avoid any hassles post purchase.
While smartphone sale is increasing gradually, very few brands think of a customer satisfactory journey. In the process of attaining customer satisfaction, we feel brands also need to work on opening more service centres with quick response time and advanced and fast repair procedures.
Earlier, we have seen many cases where people abandoned the brand just because of poor after sale services. The litmus test of brands these days lie not just in providing more service centres but also giving the best quality of repair.
When we think of a brand known for its after-sales services ‘Apple’ strikes our mind. The primary reason for this positive brand recall lies in their quick turn around time. Another brand out of the lot that believes in a long term relation with the consumer is itel mobile. They have 100 days swap/replacement policy. However, brands like Zopo mobile also have the policy of exchanging the phone in 365 days. The penetration of Zopo is very less as compare to other brands like itel Mobile.
Brands like Gionee, Oppo, Vivo, OnePlus, etc. work on the multi-brand service store model and don’t have the independent service centre where the core value of the itel mobile revolves around giving the innovative hi-tech products to masses along with satisfactory after sale services. There are certain preconditions, however, which are to be quick in mind to avail these services:
- Certified defective handsets that are complying with warranty conditions gets swapped with similar units within 100 days of purchase.
- Swap units will be same or similar spec model.
- Cosmetic of exchange units might be similar if not better than an earlier unit.
- Beyond 100 days, the standard repair warranty terms would be applicable
Apart from this, the company has more than 1000 service centres across the globe. They even have different brand name Carlcare Service Centre to ensure the customers don’t have to run from pillar to post. This kind of service eventually leaves a lasting impression and echoes the values that itel stands for and shows how serious they are about consumer needs.
There have been several reports in the recent past about Oppo teaming up with the Team from CyanogenMod to produce one of the first devices to run highly appreciated CyanogenMod ROM out of the box. Briefly at the release of the Oppo N1 in China, there were reports that we will see a CM Oppo device and it seems like, that is going to happen for real.
For those who do not know, CM has been one of the oldest devs when it comes to making ROMs for Android devices. A phone running a CM ROM is as close to Vanilla Android as you will see with a few add ons here and there. CM Team recently split up as they decided to make full software for OEMs. The Oppo N1 running CM will release sometime in December and will give an add on option to the users who can opt for either a version running Color OS which is the trademark Oppo Skin over Android or a CM version of the phone.
The device was launched in September and comes with a swiveling 13 MP Camera, a 5.9 inch True HD display with Snapdragon 600 SoC with 1.7 Ghz Quad Core CPU. The battery on board is 3610 mAh and the device is one of the most anticipated devices on the market. Oppo has promised special packaging for these devices, it indeed would be interesting to check out how well Oppo implement this.
It was only last week that CyanogenMod, one of the most popular Android Communities announced that they are working on making an Android version for Mobile Users by the Mobile Users. You can read the story here in case you missed out on it. CyanogenMod has become one of the resident names to those who are into hacking or rather rooting their Android devices and installing custom ROMs on them. CyanogenMod team announced that they have collected over $7 Million for the startup which would write an OS which would fight for the third spot in market share in a world dominated by iOS and Android, against the likes of Windows Phone and BlackBerry.
CyanogenMod being a software startup would obviously require tie ups with some major OEMs to bring it’s products to market. One way could be to continue producing ROMs for existing manufacturers, but looks like the plans are bigger this time. Steve Kondik attended the launch of Oppo N1 held in Beijing on September 23rd and there are rumors that a partnership of some sort was discussed with some of the N1 devices coming with preloaded CyanogenMod OS.
You can checkout this short Youtube clip which was shown off by Oppo before the launch of N1 hinting towards a possible union.
Mobile market today is literally stuffed with OEMs. There are literally so many manufacturers releasing devices everyday that it has become next to impossible to keep a track. Although this is great for the market as more the choice, better it is for the consumers as it brings devices in a competent price range but too much choices sometimes can lead to a mental block when it comes to making one choice.
One of the upcoming OEMs that have really impressed in the past few months is Oppo. A China based company, Oppo is anything but your typical chinese stuff. The devices are premium quality and top spec’ed. The Find 5 has got to be one of the best devices out there, no doubt about that. ALso, the sort of support Oppo has been giving by promoting developers and their ROMs is worthy of appreciation. We really hope Oppo would soon bring their devices to India as right now you have to go through a lot of channels to pick one of their devices.
So what exactly is Oppo and how the company has evolved? That is an interesting question, starting from 2005, the story of Oppo has indeed been very interesting. Here, they have put together a video to show their interesting journey. Do check out: