After-sales service – The hiccup for Chinese brands!

Every day a new Chinese technology brand launches its products in India with new price proposition, features and looks. But how many of us think about their after-sales services? Indian mobile user base is increasing day by day and touched 103.5cr according to September report of TRAI.  In such a scenario, one often wonders which brand should one prefer to avoid any hassles post purchase.

While smartphone sale is increasing gradually, very few brands think of a customer satisfactory journey. In the process of attaining customer satisfaction, we feel brands also need to work on opening more service centres with quick response time and advanced and fast repair procedures.

Earlier, we have seen many cases where people abandoned the brand just because of poor after sale services. The litmus test of brands these days lie not just in providing more service centres but also giving the best quality of repair.

When we think of a brand known for its after-sales services ‘Apple’ strikes our mind. The primary reason for this positive brand recall lies in their quick turn around time. Another brand out of the lot that believes in a long term relation with the consumer is itel mobile. They have 100 days swap/replacement policy. However, brands like Zopo mobile also have the policy of exchanging the phone in 365 days. The penetration of Zopo is very less as compare to other brands like itel Mobile.

Brands like Gionee, Oppo, Vivo, OnePlus, etc. work on the multi-brand service store model and don’t have the independent service centre where the core value of the itel mobile revolves around giving the innovative hi-tech products to masses along with satisfactory after sale services. There are certain preconditions, however, which are to be quick in mind to avail these services:

  • Certified defective handsets that are complying with warranty conditions gets swapped with similar units within 100 days of purchase.
  • Swap units will be same or similar spec model.
  • Cosmetic of exchange units might be similar if not better than an earlier unit.
  • Beyond 100 days, the standard repair warranty terms would be applicable

Apart from this, the company has more than 1000 service centres across the globe. They even have different brand name Carlcare Service Centre to ensure the customers don’t have to run from pillar to post. This kind of service eventually leaves a lasting impression and echoes the values that itel stands for and shows how serious they are about consumer needs.

Scenery For Mac is an Interesting Tool for you to Create Product Presentation

Are you into a job which requires you to create products and mockups of the same and give tedious long hours of presentations? If yes, then you must be well aware of the effort that goes into scenic photo shoots, just so that you can use those pictures in your presentation to enhance the aesthetics of your presentation and make everything l0ok professionally done.

Scenery

The tool, called Scenery, basically gives you a large array of pre-set templates, as well as photo shoots with several devices in several sceneries, all you really need to do is to either use it directly or replace the screen for you to show off your product, SAS, application or whatever it is, saving the precious bucks a well as time for you to invest in other places. Several major devices such as the iPhone 6, Nexus 5, HTC M8 are there for you to just embed the screenshot into.

Not just this, you have very neat templates of shots taken for you to show off the workplace, around your house, leisure gaming, in the kitchen etc, though you will have to pay a premium sum to get the templates. The toll in itself is absolutely free and can be downloaded right from the website of the tool right here.

Apple Apologises For Error 53 and Issues an Update to Fix it

The Error 53 was in news last week where several users were getting their devices bricked because they had gotten parts of the phone repaired from an unauthorized Apple service center. Apple claimed that it was to ensure that it protected the devices as well as the data of its users so that they would not get their devices repaired from people who could potentially damage it. Apple does not issue the pairing tool, which is a must when a component is replaced to rest of the hardware and that was causing for the phone to die out.

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Decrypting the Mystery of Error 53: A Mystery Bug Killing iPhones

Last week, Apple iPhone users were taken aback, when reports started to surface that a mystery bug is causing iPhones to die all of a sudden. The Error in question was Error 53 and it spread fears across the iPhone community that randomly any phone could get affected and knock itself off. However, truth cannot be further away from the same as the Error will affect only a very small percentage of iPhone users. So what exactly is the mystery error and who is vulnerable to it?

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iOS 9.3 Public Beta is Now Available

We recently wrote about how sweet is the iOS 9.3 update, which brings features like Night Shift Mode and Lock to the Notes app. The update in itself was a bit of a surprise as it dropped on to us, like a bomb with absolutely nobody expecting it. Nevertheless, the update allows Apple’s developers or those who are registered under the Developer program to get their apps ready and running after testing it under iOS 9.3 and see if they have anything interesting to contribute back.

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Microsoft Has Made a Selfie App for iOS

Microsoft has been making apps for platforms other than Windows for a while now. Remember the excitement around the users when the Office was released for Macs, which prompted Steve jobs and Bill Gates to come face to face? Looks like not a lot has changed and Microsoft is very much, still interested in developing apps for Apple owned ecosystems. It’s been happening for OSX and iOS and yet again, yesterday, Microsoft announced an app that it has developed for iOS. The application is called Selfie and will be available to those with an iPhone, iPod Touch or an iPad. 

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iPhone 5s Prices Officially Cut to Rs 24,999 in India

If you are looking to pick up an iPhone with Touch ID or just need a phone that is slightly diminutive in size but works well and has a strong backing of the ecosystem, then the iPhone 5s is a great choice, even after two years of its release. The device is still good for a secondary phone and works as a great entry gateway into the world of Apple. We may have gone from iPhone 5s to iPhone 6 to iPhone 6s, but the reality is that out of the three devices, the iPhone 5s design has perhaps been perhaps the most appreciated one since the days of the iPhone 4s.

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iPhone 6s Smart Battery Case Scores a Poor Repairability Score

Apple has recently announced a smart battery case, which is basically a power jacket that we have seen the likes of Mophie make in the past. The case basically doubles up as a silicon case and a battery juicer. However, the case has come in for a severe criticism thanks to a rather ugly design, very uncharacteristic of Apple. While we can see the utility of the case and why Apple chose to do it, especially given that going forward, it would save Apple some criticism of including a smaller battery in their quest to make iPhone thinner by the year.

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Apple bets Big on the Accessory Market and Announces a Power Jacket for iPhone 6 and 6s.

Take it as first steps or signs of how seriously Apple is taking the accessories market, or just a plain simple admission that they screwed up with te battery life, but Apple has released a power jacket for the iPhone 6 and iPhone 6s. Another way of looking at the move is that, perhaps, Apple would now get away by making the next generation of iPhones

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Apply for Instant EMI on your Mobile Phone using the Bajaj Finserv Experia App

Buying gadgets today is kind of a big deal. The phones have become expensive, the computers were never cheap and the upcoming wearables also cost a bomb. If you are a fan of technology and want to own them all at one go, then really, the only option for you, unless you are born with a couple of diamond spoons in your mouth, is to look for an EMI based purchase so that you do not have to pay a lot of money at one go. EMI generally is given on a credit card, which not a lot of us have. This is where, Bajaj Finserv, has hit the ball out of the park for a massive six.

Bajaj Finserv

Using their recently launched app on Android and iOS, you will be able to apply for a personal loan and pay off using an EMI plan. No more, hassles of approvals or issues of limits. You can login to the app, using your Aadhar card, Facebook, Google+ or Twitter credentials and get instant approval of personal loans on Durables, Electronics, Mobiles and Furniture. Once the application is accepted after applying under ‘Quick Apply’ you can use the generated code to shop across more than 12,000 stores that support Bajaj Finance. You need to carry one of the mentioned documents in the app, when you buy the device of your choice.

Some of the features of the application are:

• Login with Aadhar Card, Facebook, LinkedIn or Google

• Share only the first 6 digits of their Credit Card to get an extra advantage. This increases their chances of getting an approval, and also makes them eligible for higher loan amounts. No money will be deducted from their card and Bajaj Finserv does not use your Credit Card details for any banking purpose.

• Convenience of applying from anywhere, anytime

• Edit their personal details easily

• Post approval, shop across any of Bajaj Finserv’s 12,000+ partner outlets in, over 150 cities

• Track their loan application